Can
I send personalized messages to my recipients with Handymailer?
Yes. Use your mailing list to store more attributes than just
names and email addresses. Attributes can be incorporated as wildcards
throughout your campaign. Handymailer will automatically merge
the right attributes for each contact, so every message is personalized.
To insert wildcards, please click menu: Insert -> Macro &
Wildcards, then select the field/column name which you wish to
personalize.
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Can I request a read receipt for my message?
Yes, of course. Please click menu:
Tools ->
Options, this will open the
Options
window, and on the General Tab, check the '
Request a read
receipt for my mailings' box.
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Can I import an existing HTML file into Handymailer?
Yes. The Outlook-like visual (WYSIWYG) html message composer makes
it easy for non-technical users to create eye-catching, professional-looking
HTML messages. You may also import html files directly into Handymailer
(
File ->
Open HTML File),
including those built using Dreamweaver, FrontPage, or other web-design
tools or even from the internet (
File ->
Import
Web Page).
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Why should I provide a plain text version for HTML email?
While HTML email is eye-catching and being employed more and more,
particularly for email marketting, it is and always will be true
that: HTML email is not always readable for some of your recipients.
Some popular email readers (e.g. Pegasus) simply don't read HTML
email, others (Pocomail and even AOL) have difficulties displaying
it properly. So, don't ignore these recipients by creating your
message in "HTML and Plain Text" format (
Format
->
Email Format ->
HTML and Plain
Text). Prepare a text version of your message for these
people, if a recipient can't open your HTML email, he or she can
still get the text version.
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Is it possible to edit a mailing after I've queued or
launched it?
Yes, you can edit your mailing at any time you want. To edit a
mailing, please select the mailing you wish to edit, then select
menu: Mailings -> Edit (please make sure the mailing is not
currently running)
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How can I resend an existing mailing without creating
it again from scratch?
Handymailer allows you to easily 'Copy' an existing mailing. To
copy an existing mailing, please select the mailing you wish to
copy, then click menu:
Mailings ->
Copy.
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Need I upload the image files included in my message to
a web server?
No, you needn't. Handymailer can automatically send images included
in your message as inline image, which means all images are sent
along with your message, when your recipients open your email,
they will see these pictures immediately without waiting for the
email software to download these images from internet.
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Can I send a test email to my own email address before
launching the mailing?
Yes. Handymailer allows you to send a test copy of your message
to yourself to ensure it looks the way you want. To send a test
message, please follow the instructions below,
On Handymailer's main window, select the mailing you wish to test,
then click menu:
Mailings ->
Send
Test Email. If you are composing your message, you may
also send a test message by clicking menu:
File
->
Send Test Email. Then enter the email address
in the pop-up dialog box, press
OK.
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Does Handymailer support to send attachment? If yes, how
many attachments can I add?
Yes. There is no limitation on the number of attachments one email
can have in Handymailer.
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My message contains non english language, will it be ok?
Yes. Handymailer supports all international character sets and
languages. When you compose a non english message, you should
select the corresponding character set for this email.
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How do I create a mailing list file for Handymailer?
Handymailer supports plain text (*.TXT) and CSV (*.CSV) mailing
lists delimited by commas, tabs, semicolons, etc. Many email and
contact database programs allow you to export contact information
to these file formats, and most spreadsheet applications, such
as Microsoft Excel do so as well. Once you export the contacts
from those programs, you can import them into Handymailer.
A CSV or tab-delimited file is simply a text file that contains
information separated by commas or tabs. Each column represents
a separate field and each row represents a separate contact record.
The format evolved as a way to get information out of tables in
spreadsheet or databases programs and into other similar programs.
A CSV or tab-delimited file does not have any unique or proprietary
formatting. Typically, the first line has the field names (columns)
for the actual entries or records that make up the rest of the
file. It doesn't matter which order the columns are in, but the
file must include the column headers on the first line, followed
by one entry (record) per line, as in the samples below:
Example of CSV file
Name,City,Email,Birthday
Michael,Hartford,michael@somewhere.com,8/6/1979
Matthew,Boston,matthew@somewhere.com,12/3/1965
Amanda,Los Angeles,amanda@somewhere.com,3/8/1980
When you specify a mailing list for a mailing job, Handymailer
lets you choose the delimiter character and which column contains
the email addresses.
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How do I export email addresses from Microsoft Excel/Access
files?
Both Microsoft Access and Excel can save as tab-delimited or
comma-delimited files. In Microsoft Excel, click menu File
-> Save As, and select file type Text(Tab
delimited)(*.txt).
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How do I export email addresses from Microsoft Outlook
Express?
To export contacts from Microsoft Outlook Express 6 to a CSV
file:
1) In Outlook Express, on the File menu, click Export, select
Address Book.
2) Select Text File (Comma Separated Values), then click Export.
3) Enter a file name. For example, myaddresses.csv.
4) Choose the location to save it.
5) Select the fields to export. Select at least "Email
Address" and other items you want to bring into Handymailer.
Then click Finish.
6) Click OK when the alert box appears telling you the export
was successful.
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How do I export email addresses from Microsoft Outlook?
To save your Outlook contacts to a CSV file:
1) In Outlook, on the File menu, click Import and Export.
2) Click Export to a file, and then click Next.
3) Click Comma Separated Values (Windows), and then click Next.
4) In the folder list, click the Contacts folder, and then click
Next.
5) Browse to the folder where you want to save the contacts
as a .csv file.
6) Type a name for the exported file, and then click OK.
7) Click Next.
8) Click Finish.
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Can I get the list of failed emails and find out why
they failed?
Yes, you can. To find out why the failed emails can not be delivered,
please select the mailing first, then select menu: Mailings
-> View Error Log.
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Can I export the successful emails and failed emails?
Yes, you can. Handymailer allows you to export the successful
emails (Mailings -> Export Successful Emails) and the failed
emails (Mailings -> Export Failed Emails).
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Can I send out emails without SMTP servers?
Yes. Handymailer has a built-in SMTP server which can deliver
emails directly to recipients' mailboxes, bypassing your ISP's
SMTP servers. If you don't have access to an SMTP server, or
your SMTP server is unable to handle large volume of emails,
you can select this delivery mode.
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Will a recipient see other email addresses on my list?
No. Handymailer sends its messages directly to each customer,
one at a time, personally and privately. The recipients only
see what they need to see, and they sure don't see the other
names on your mailing list.
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Can I resend the failed emails?
Yes. Once you've finished sending your mailing, you can easily
resend the failed emails. Some emails cann't get delivered not
because the email address is bad, but because the Internet offers
many impassable obstacles:
the recipient's e-mail server may be temporarily down
your ISP may be temporarily down
an Internet segment may be temporarily down
a DNS server may be temporarily down
Resending the failed emails can improve the sending success
ratio.
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Is Handymailer a multithreaded application? If yes,
how many threads can I create?
Yes, Handymailer is a multithreaded application. You can use
up to 512 threads to send out emails simultaneously. Using mutiple
threads to send out emails can speed up message sending. However,
If you have a large number of threads, it can hurt performance
while the OS switches between them , the more threads you have
the more memory your app needs.
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Can I try Handymailer before I buy it?
Yes. You can download the free trial version of Handymailer.
However, there are some limitations in trial version.
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Can my computer run Handymailer?
To install and use Handymailer, please make sure that you use
the following hardware and software platform.
- PC with Pentium 133 MHz or higher processor
- At least 32MB of available RAM
- At least 7MB of free disk space
- Operating System: Microsoft Windows 98/Me/2000/NT4.0/XP
- TCP/IP (Internet) network connection
- Microsoft Internet Explorer v5.0 or above
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To run Handymailer, need I install any third-party software?
No. Handymailer is a stand-alone application, it doesn't need
any third-party softwares.
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Is the version I am using the latest?
You can always check for new version or updates by visiting
handymailer's website: http://www.handymailer.com
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Are there per-message charges or recurring costs?
No. You just need to pay only once. There are no per-message
charges or recurring costs.
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Can I use one license on more than one computers?
No. Handymailer is licensed on a per-computer basis. You need
to purchase additional licenses if you wish to run Handymailer
concurrently on different computers.
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How do I order Handymailer?
Please click the link below to purchase Handymailer,
http://www.handymailer.com/order/
We accept all major credit cards, and you can order directly
from our private & secure order site, or by phone, fax,
mail and wire transfer.
All online orders are fulfilled in real-time. You will receive
your username and password via email immediately after your
payment has been received.
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Can I use Handymailer to send SPAM (unsolicited bulk
email)?
No. Absolutely not. Spam is untargeted advertising. Handymailer
End User License Agreement prohibits using Handymailer for spam.
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I have other questions not listed here, how can I get
help?
Please read the Handymailer User's Manual carefully. If you
still have questions, please visit our website or consult us.
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